Privacy Policy

This is the website of MyCreation.co.uk (a division of CLE Print Ltd).

Our postal address is:
MyCreation,
Media House,
Burrel Road,
St Ives,
Cambridgeshire,
PE27 3LE

You can reach via email at customerservice@mycreation.co.uk for customer enquiries or support@mycreation.co.uk for website and software enquiries. You can also call us on 0845 643 9192.

MyCreation.co.uk is dedicated to providing its customers with a high quality all-round experience. We understand that privacy is a major concern for web users and we work to enforce ethical policies that govern the gathering and usage of sensitive information on our web site.

Use of Customer Information

Downloading software
When you download MyCreation software, we ask for your email address. This information is used to send you a welcome email.
No further use is made of your email address and we do not store it.

E-Newsletter subscriptions
If you choose to subscribe to one of our e-newsletters (commonly known as opt-in) we may ask for your name, email address
and other information. We use this information to send personalised news, updates and notices of special offers to you.
You can unsubscribe from these at any time by clicking the unsubscribe link at the bottom of any of the e-newsletters.
Your unsubscribe request will be actioned immediately and you will no longer receive e-newsletters from us.
Your details are securely stored on the server of our e-newsletter partner.

Ordering from MyCreation
To place an order with MyCreation, we ask you to create an account and provide personal information such as name,
postal address, email and other information that we require to fulfil your order. This information is securely stored on our
own internal server for our use only. We will from time to time use this information to contact you regarding important
news such as a software upgrade. We may use your email address or postal address to do this.

Secure online payments via Barclays ePDQ Secure Payment Gateway
We use Barclays ePDQ Secure Payment Gateway to collect and process your credit card details. This is an extremely
secure credit card system that we have used within our group for a number of years. If you would like to learn more
about Barclays ePDQ please see this website.

If you would like to see a video demo of the ordering process, please take a look at
our "Video tutorial on how to place an order with MyCreation".

In all scenarios where we collect personal information we will never sell, share, rent or otherwise make
available customer information to any third party.

Site tracking and analytics
We use website tracking software to monitor customer traffic patterns and site usage to help us develop the design
and layout of the site to better meet the needs of visitors to MyCreation. This software does not enable us to
capture any personally identifying information.

Software
Our software is Adware and Virus free and our service is backed by a 100% Satisfaction Guarantee (what does this mean?)

Your privacy and trust is important to us, so if at any time you have any questions regarding these matters
or anything else, please contact us at customerservice@mycreation.co.uk